FAQ
GARLOVENA · CUSTOMER CARE
Helpful answers, all in one place.
Find guidance on shopping with Garlovena, managing your order, and getting support. If you need a little more help, email service@garlovena.com.
01 / SHOPPING & ORDERS
How can I place an order?
- Choose your product and any available options, then add it to your cart.
- Review your cart and proceed to checkout.
- Enter your contact information and shipping details.
- Apply any valid discount code and select an available shipping and payment option.
- Check your order details, shipping address, and total before completing your purchase.
If you need assistance, email service@garlovena.com.
Will I receive an order confirmation?
When you complete your purchase using an email address at checkout, an order confirmation email will be sent with your order details. If it has not arrived, allow a little time and check your spam, junk, or promotions folder. Still unable to find it? Contact service@garlovena.com for assistance.
Can I modify my order after placing it?
Please email service@garlovena.com as soon as possible with your order number and the changes you would like to request. Changes can only be requested before your order enters processing and are not guaranteed. Once an order has been processed or prepared for shipment, modifications may no longer be possible.
Can I cancel my order?
Cancellation requests may be submitted before your order enters processing. Email service@garlovena.com as soon as possible with your order number. Once fulfillment or shipping preparation has begun, cancellation may no longer be available.
How do I manage items in my shopping cart?
Before checkout, open your cart to review your selected products, adjust quantities, or remove unwanted items. To add another product, return to its product page, select your preferred options, and add it to your cart. Review your updated cart before proceeding.
02 / PAYMENTS & CHECKOUT
What payment methods do you accept?
Please refer to the payment options displayed at checkout for your order. Choose from the methods available to you before completing payment.
How does PayPal checkout work?
If PayPal is displayed as an available payment option, select it and follow PayPal’s on-screen instructions to review and authorize your payment. Afterward, follow the prompts to return to the store and check your order confirmation.
How do I use a discount code?
Enter your valid code in the discount field at checkout and apply it. Check that the discount appears in your order summary before paying. Eligibility depends on the terms of the offer.
Is checkout secure?
Complete your payment using the payment options provided at checkout. Never send your full card number, card security code, or account password to customer support by email. If you have a concern about a payment, contact service@garlovena.com without including sensitive payment credentials.
03 / ORDER ISSUES & RETURNS
What should I do if my order contains incorrect, damaged, or missing items?
Please contact service@garlovena.com as soon as possible. Include your order number, a description of the issue, and relevant photos of the items or packaging, where available. After reviewing the details, our team will work with you on an appropriate solution.
How do returns or exchanges work?
Please review our Return & Refund Policy for information about returns, exchanges, and refund procedures. For help with a specific order, email service@garlovena.com.
How do I start a return?
Contact service@garlovena.com before returning a product. Include your order number and the reason for your request so our team can provide the necessary instructions. Please do not send items back before receiving return instructions.
04 / WEBSITE & PRIVACY
Which browser should I use?
We recommend using an up-to-date browser, such as Google Chrome, Safari, Firefox, or Microsoft Edge. Older versions may not display every website feature as intended. If you encounter a problem, contact service@garlovena.com with a description of the issue and your browser version.
How is my personal information used?
Please review our Privacy Policy for details about how personal information is collected, used, and shared, including in connection with orders, customer support, and website services. If you have questions, contact service@garlovena.com.
Still have a question?
Our customer support team is here to help you take the next step.